Privacy policy

1. Scope

This policy applies to the Lào Cai cultural heritage portal. It describes how visitors' information is collected, used and protected on this website.

2. Information collected

The site collects personal information only when a visitor provides it, namely:

• Name, email address and phone number submitted through the contact form;
• Email address submitted to the newsletter.

The system also records anonymous technical data (pages visited, time of visit, browser type) for statistics and service improvement.

3. How information is used

• To reply to questions and feedback sent through the contact form;
• To send the newsletter to subscribers, who may unsubscribe at any time;
• To measure usage and improve the content and experience.

Personal information is not used for commercial purposes and is not shared with third parties except where required by law.

4. Storage and security

Information is stored on infrastructure operated by the managing authority, with appropriate technical measures against unauthorised access. Contact details are kept only as long as needed to handle the enquiry.

5. Your rights

You may ask to see, correct or delete the personal information you provided by writing to us through the contact page. Requests are handled as promptly as regulations allow.

6. Contact

Questions about this policy may be sent to the Lào Cai Department of Culture, Sports and Tourism — 587 Yên Ninh, Yên Ninh Ward, Lào Cai City, phone 02163.862.246, or through the online contact form.